Training

Training ensures that you maximize the full benefit of your HigherGround solution

HigherGround’s personalized training services are designed to suit your individual and business needs upon installation and throughout the life of your service agreement. Our training program is taught by exceptional instructors — the same that train our own technicians. The instructors teach courses that address your unique business challenges, objectives and goals. Training modules are offered at our corporate headquarters in Los Angeles or on-site at your business.

Standard training programs include:

System Administration

Provides the skills and understanding needed to configure, manage and maintain the HigherGround system, database, archives and user access.

Dispatcher

Educates end-users with an overview of NextGen Capture911 and NextGen Quality911 solutions.

Supervisory

Trains managers to search for and playback recordings, monitor and evaluate dispatcher performance as well as design grading forms and generate reports.

Ongoing Training

Innovative features are added to our solutions on a regular basis. Training continues well after installation as we inform and educate clients about upgrades and tools via online training webinars.