Technical Services

HigherGround stands behind every solution and every service we offer

HigherGround’s Technical Services team serves as your single point of contact for service and is dedicated to keeping you up, running and efficient 24/7. HigherGround’s commitment to service has produced system reliability that is unmatched within the industry.

HigherGround provides professional and cost effective maintenance services as well as the latest software upgrades to ensure your system is fully operational and updated. Maintenance and Service agreements include:

24/7 online and voice support

Access to our certified technicians for troubleshooting and consultation on telephone systems, software systems, and integration issues 24/7. The technical services representative will answer your question and resolve your problem immediately.

I’m Alive™

I’m Alive notification service ensures the system is up and running 24/7 by utilizing a pro-active notification task that calls our server each day. If feedback is not received, our technicians are alerted and take immediate actions to guarantee uptime.

Alarm monitoring

NextGen Capture911 monitors over 350 alarms and critical applications. In most cases our certified technicians notify you of any potential problems before they have occurred. Remote and on-site technicians are available immediately upon notice anywhere in the country.

Automatic updating

Receive free software updates, new billing rates for usage vendors, area codes, prefixes, country codes, help screens, reason screens, glossary and much more. Installed and configured remotely by HigherGround — throughout the duration of your support contract.