Dispatcher Evaluation

Maximize service quality and help ensure compliance with the latest regulatory standards by assessing and improving the skills of call takers and dispatchers through periodic evaluations of recorded interactions. Gain valuable insight into call taker performance and enhance quality assurance with HigherGround's NextGen Quality911 form-based evaluations and customized scorecards.

PSAPs strive to obtain the highest standards of quality in their emergency communications services. With NextGen Quality911, service is improved and liability risk is minimized. Supervisors can monitor live calls across multiple locations as well as improve dispatcher performance by leveraging recorded best practice calls for training and coaching purposes.

Testimonials

"Quality911 has provided our agency with a tremendous supervisory, training, and employee evaluation tool. In fact, I never imagined all the benefits a good quality assurance program would have on our 9-1-1 center."

-Ralph Ladnier, East Baton Rouge 911
Past-President, Louisiana National Emergency Numbers Association

"HigherGround is rightfully proud of all their remote alarm and diagnostic features. As a vendor to the public safety and compliance markets, the company understands the importance of reliability to mission critical applications."

-Dick Bucci, Senior Analyst
The PELORUS Group