Dispatcher Evaluation

Maximize service quality and help ensure compliance with the latest regulatory standards by assessing and improving the skills of call takers and dispatchers through periodic evaluations of recorded interactions. Gain valuable insight into call taker performance and enhance quality assurance with HigherGround’s NextGen Quality911 form-based evaluations and customized scorecards.

PSAPs strive to obtain the highest standards of quality in their emergency communications services. With NextGen Quality911, service is improved and liability risk is minimized. Supervisors can monitor live calls across multiple locations as well as improve dispatcher performance by leveraging recorded best practice calls for training and coaching purposes.

Testimonials

"Quality911 has provided our agency with a tremendous supervisory, training, and employee evaluation tool. In fact, I never imagined all the benefits a good quality assurance program would have on our 9-1-1 center."

-Ralph Ladnier, East Baton Rouge 911
Past-President, Louisiana National Emergency Numbers Association

"Everyone at HigherGround is on the same page. They are real, down-to-earth people that are committed to doing what is best for the customer. I have worked with larger manufacturers and that element was missing."

-Joy Rhodes, President
DECA-AMR Business Products, Inc.