Record, Retrieve, Replay & Report

HigherGround’s comprehensive suite of recording, quality assurance, and reporting tools assist organizations of all sizes respond to and manage incidents. You can reliably record every call and radio interaction including associated data – time, date, ANI/ALI, radio ID, alias, talkgroup ID, etc.

The NextGen Capture911 system captures 100% of audio from any combination of traditional or trunked radio and circuit-switched or VoIP telephone systems across multiple locations. It also provides the option for capture of PC screens.

Public safety call takers, dispatchers, and supervisors can instantly play back recent or archived interactions from any desktop using an advanced search interface with more than a dozen search options and powerful filters for easy retrieval of data, regardless of the number of channels, recording servers, or sites involved. HigherGround offers an unlimited user access license so customers are not faced with hidden additional per-seat charges.

Over a dozen search options for instant retrieval of archived data and media recordings, including customized filters, media type, annotations, flagging, and time indexed tagging information. Incidents can be saved to media files, emailed, or stored on other drive locations.

Customizable dashboards allow the end-user to monitor key performance indicators and have access to the most important reports instantly. Intuitive, dynamic reports and charts alleviate the need for sifting through layers of information allowing supervisors to spend less time accessing valuable information and more time for activities that improve their mission critical operations.