Next Generation technology

Capturing and logging telephone and radio interactions has always been a function of public safety operations. Today's public safety agencies are experiencing a new set of challenges. There are enhanced interoperability expectations and expanded standards and protocols on the horizon.

Citizens are using a wide range of communication devices and emergency responders are being required to manage agency communications, data-sharing, and reporting tools based on open standards. These advances in mission critical technology have brought us to an era beyond voice that allow a myriad of structured and unstructured data associated with an incident to enter into the PSAP.

The types of interactions and emerging sources of multimedia information that can now be captured including a variety of voice interactions (telephony, radio, VoIP), ANI/ALI data, video, text and email messages, photos, GIS data, vehicle telemetry data, TTY/TTD, CAD screens, incident reports, and more.

HigherGround's scalable and flexible architecture allows PSAPS to upgrade basic systems as new capabilities are mandated or budgets become available in the years to come. HigherGround's Next Generation Platform meets your current needs and will evolve with you and your organization's future requirements.