HigherGround, Inc.

Founded in 1973, HigherGround, Inc. (formerly known as Communication Advice & Design) began as a consulting firm offering guidance and insight to telecommunications operations. In the early 1990s, large industry leading companies including Magnasync and Racal partnered with HigherGround to assist them in starting, stopping and retrieving their voice recordings based on telecom data. In 1996, HigherGround developed its own call recording solution incorporating new state-of-the-art analytics and reporting capabilities that integrate and optimize telecom resources for call centers and emergency service organizations.

HigherGround’s award-winning solutions have earned a remarkable reputation in mission critical and emergency responder environments. Capture911 and Quality911 applications have been installed in more than 1,000 PSAPs and government agencies. In addition, HigherGround’s Instant Retrieval software (IRR) is a proven industry standard for call recording and used as an OEM product in consoles produced by several industry leaders such as SolaCom and Plant/CML - an EADS North America Company, as well as in product integrations with Motorola, M/A-COM, and Harris.

Emergency dispatch facilities, 9-1-1 centers, and other public safety organizations using HigherGround’s solutions realize significant returns on their investments through improved functionality and real-time alignment of their systems with the ever-changing requirements in mission critical technology. Customers receive free software upgrades throughout the duration of their maintenance contracts.

All HigherGround systems are designed using a modular approach and as a result are fully upgradeable systems. Organizations can simply select from the innovative modules and features they desire to develop a tailored system that is easy-to-use, satisfies the strictest regulatory standards, and provides the best value for their immediate needs. HigherGround’s scalable and flexible architecture allows PSAPS to upgrade basic systems as new capabilities are mandated or budgets become available.